Relief Manager
Pepkor Lifestyle
Carletonville, Gauteng
Permanent Position
Posted: 29 April 2026
Closing Date: 05 May 2026
Position Overview
Pepkor Lifestyle is seeking an experienced and adaptable Relief Manager to operate within a fast-paced retail environment. The successful candidate will be responsible for managing store operations across various JD Home chain stores when required, ensuring consistent performance, customer satisfaction, and profitability.
Key Responsibilities
Sales & Profitability
- Drive store profitability through effective planning, leadership, and execution
- Monitor and improve daily, weekly, and monthly sales performance
- Implement strategies to achieve sales targets and business growth
Store Operations
- Oversee all operational functions including administration, stock control, and merchandising
- Ensure strong store presentation standards aligned with brand requirements
- Maintain effective stock management to reduce losses and ensure availability
Customer Service
- Ensure excellent customer service standards are consistently maintained
- Promote a customer-centric culture within all store environments
- Resolve customer issues promptly and professionally
People Management
- Manage, lead, and motivate store teams effectively
- Support recruitment, training, and performance management processes
- Promote teamwork, accountability, and a positive work environment
- Act as a relief manager across multiple stores as operationally required
Administration & Compliance
- Ensure accurate completion of administrative and financial processes
- Maintain compliance with company policies and operational procedures
- Oversee safety and security standards within the store environment
Minimum Requirements
- Grade 12 / Matric
- 3–5 years’ experience in a retail management role
- Retail Management or Business Diploma (advantageous)
Key Competencies
- Strong business acumen and commercial awareness
- Excellent communication skills (verbal and written)
- Strong leadership and people management ability
- Planning, organising, and execution skills
- High level of integrity and accountability
- Strong customer service orientation
- Ability to make sound decisions under pressure
- Energetic, resilient, and results-driven mindset
- Strong administrative and operational discipline
Role Summary
This position is suited to a confident and experienced retail manager who can adapt quickly to different store environments. The Relief Manager will play a key role in maintaining operational excellence, driving sales performance, and ensuring consistent customer service across multiple retail locations.
