Service Centre Administrator (Fixed Term Contract)
Pepkor Lifestyle
HiFi Corp – Wonderpark
Remote Position
Contract (3 months)
Posted: 29 April 2026
Closing Date: 03 May 2026
Employment Equity: Open to EE candidates only
Job Overview
Pepkor Lifestyle is seeking a motivated and customer-focused Service Centre Administrator to join the HiFi Corp team under a fixed-term contract. This role is designed for individuals who thrive in a fast-paced retail environment and are passionate about delivering excellent customer service while supporting operational efficiency.
The successful candidate will contribute directly to the smooth running of service centre operations, ensuring customers receive efficient assistance, accurate information, and quality service throughout their engagement with the brand.
This is an opportunity to gain hands-on retail and service centre experience within one of South Africa’s leading retail groups.
Key Purpose of the Role
The main purpose of this role is to provide efficient administrative and customer service support within the service centre environment. You will play a key role in ensuring that customer queries are handled professionally, sales targets are supported, and operational standards are maintained in line with brand expectations.
You will also assist in maintaining product knowledge, store presentation standards, and customer satisfaction levels.
Key Responsibilities
The Service Centre Administrator will be responsible for the following duties:
Customer Service
- Provide professional and efficient customer service at all times
- Assist customers with queries, complaints, and service requests
- Ensure customers receive accurate and timely information regarding products and services
- Maintain a customer-first approach in all interactions
Sales Support
- Contribute towards achieving sales targets and performance objectives
- Promote relevant products and services to customers where appropriate
- Support upselling and cross-selling initiatives within the service centre
Product Knowledge
- Maintain up-to-date knowledge of all products and services offered
- Stay informed about promotions, pricing, and store campaigns
- Provide accurate product information to customers and team members
Merchandising & Store Presentation
- Assist in maintaining store and service area presentation standards
- Ensure products are correctly displayed, labelled, and accessible
- Support merchandising efforts in line with company guidelines
Operational Support
- Contribute to the overall efficiency of service centre operations
- Assist with general administrative duties as required
- Support safety and security procedures within the store environment
- Ensure compliance with company policies and operational standards
Teamwork & Self-Management
- Work effectively as part of a team to achieve daily objectives
- Demonstrate accountability and reliability in assigned tasks
- Maintain a positive and proactive attitude in a busy retail environment
- Adapt to changing operational needs when required
Minimum Requirements
To be considered for this position, candidates must meet the following criteria:
- Grade 12 / Matric qualification
- 1–2 years of experience in a retail environment
- Basic understanding of customer service and retail operations
- Willingness to work in a fast-paced, customer-driven environment
Key Competencies
The ideal candidate should demonstrate the following qualities:
- Strong customer service orientation
- Good communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks
- Basic sales ability and willingness to achieve targets
- Attention to detail and accuracy
- Team player with a positive attitude
- Self-motivated and disciplined
- Ability to learn quickly and adapt to retail systems and processes
Work Environment
This role operates within a dynamic retail service centre environment where customer interaction and operational efficiency are key priorities. The position requires flexibility, responsiveness, and the ability to manage multiple customer requests throughout the day.
Although listed as remote, the role remains closely linked to store operations and may require coordination with physical retail teams when necessary.
Why Join Pepkor Lifestyle
Pepkor Lifestyle offers an engaging and supportive environment where employees are encouraged to grow and develop their careers in retail. As part of the HiFi Corp brand, you will be contributing to a well-established retail group known for its strong presence in the South African market.
Employees benefit from exposure to diverse retail operations, structured career development opportunities, and a performance-driven culture.
Application Details
Interested candidates who meet the requirements are encouraged to apply before the closing date.
Shortlisted applicants will be contacted for further assessment. If you do not receive feedback within a reasonable period after the closing date, please consider your application unsuccessful.
Final Note
This role is ideal for individuals who enjoy customer interaction, have a passion for retail, and are eager to build experience in a structured service environment. It offers an excellent entry point into a growing retail organisation with opportunities for future career advancement.
