Hospitality Systems Consultant – George, Western Cape

Lesaka Technologies is currently recruiting for an experienced and customer-focused Hospitality Systems Consultant to join its Merchant division based in George within the beautiful Garden Route region. This permanent opportunity is ideal for candidates who have strong hospitality industry experience and a passion for technology, customer support, and operational improvement.

The company is looking for an individual who understands how hospitality businesses operate and who can help restaurants, hospitality venues, and quick service operations improve efficiency through the effective use of Point-of-Sale (POS) systems and operational technology.

This role combines hospitality operations knowledge, customer service, training, technical support, and system configuration. The successful candidate will work closely with hospitality clients to ensure that systems are correctly configured, staff members are properly trained, and operational processes are optimized for profitability and efficiency.

This opportunity may suit candidates who enjoy working with people, solving operational problems, supporting business growth, and using technology to improve hospitality operations.

Job Overview

• Position: Hospitality Systems Consultant
• Company: Lesaka Technologies
• Location: George
• Employment Type: Permanent
• Industry: Hospitality / Fintech
• Functional Area: Information Technology
• Working Hours: Monday to Friday, 08:00 – 17:00
• Closing Date: 15 May 2026

The role forms part of the company’s Merchant division where the successful candidate will assist hospitality businesses in implementing and optimizing Point-of-Sale technology solutions.

About Lesaka Technologies

Lesaka Technologies is a fintech-focused company operating within the financial technology and merchant solutions space. Fintech, which stands for financial technology, refers to businesses that use technology to improve financial services, payment systems, and business operations.

Within the hospitality sector, modern POS systems do far more than process payments. They assist businesses with:

• Stock control
• Menu management
• Food costing
• Sales tracking
• Staff management
• Financial reporting
• Customer service improvement
• Operational visibility

Technology has become increasingly important in the hospitality industry because businesses need efficient systems to manage costs, improve service delivery, and remain competitive.

About the Role

The Hospitality Systems Consultant will work directly with hospitality clients to understand their operational requirements and configure POS systems accordingly.

The role requires a combination of:

• Hospitality operations knowledge
• Technical understanding
• Customer support skills
• Training capabilities
• Problem-solving abilities

The successful candidate will assist restaurants, cafés, hospitality groups, and quick-service restaurants in setting up and optimizing POS systems to support daily operations and business performance.

This role is not purely technical. The company is specifically looking for someone who understands how hospitality businesses operate because system setups must reflect the real operational needs of restaurants and hospitality environments.

Main Responsibilities

Understanding Hospitality Operations

One of the key responsibilities of the Hospitality Systems Consultant will be understanding how hospitality clients manage their businesses.

This includes understanding:

• Restaurant workflows
• Stock movement processes
• Food costing procedures
• Menu structures
• Pricing strategies
• Profit margins
• Staff permissions and responsibilities

Hospitality businesses rely heavily on operational efficiency because small mistakes in stock control, food costing, or pricing can significantly affect profitability.

The successful candidate must therefore understand how hospitality operations function in real-world environments.

POS System Configuration

The consultant will configure Point-of-Sale systems based on the operational needs of clients.

Responsibilities include:

• Configuring menus
• Setting up stock structures
• Creating user permissions
• Customizing operational settings
• Implementing reporting functions
• Supporting system optimization

Modern POS systems are highly customizable, and each hospitality business may require different operational setups depending on its size, menu structure, service model, and operational requirements.

The successful candidate will need to ensure that system configurations are practical, efficient, and aligned with business goals.

Client Training and Support

Training forms a very important part of the role because hospitality businesses depend on employees understanding how to use the systems correctly.

The consultant will provide:

• Online training sessions
• Classroom-based training
• Onsite training
• User support and guidance
• System usage demonstrations

Training may involve teaching managers and staff how to:

• Process transactions
• Manage stock
• Generate reports
• Adjust menu items
• Monitor sales
• Handle operational functions

The ability to explain technical systems in a simple and understandable way is therefore extremely important.

Troubleshooting and Technical Assistance

The successful candidate will support clients by helping resolve operational and system-related issues.

Responsibilities include:

• Troubleshooting POS issues
• Assisting with user queries
• Identifying operational problems
• Recommending system improvements
• Supporting software optimization

Strong problem-solving abilities are essential because hospitality operations often require quick resolutions to avoid disruptions in customer service.

The consultant must remain calm under pressure and provide professional support to clients.

Advising Clients on Best Practices

The role also involves helping hospitality clients improve operational control and profitability.

The successful candidate may advise clients on:

• Food costing improvements
• Stock management practices
• Profit margin optimization
• Operational reporting
• User access control
• Workflow efficiency

Restaurants and hospitality businesses often operate on tight profit margins, making accurate stock control and operational visibility very important.

The consultant’s advice can therefore directly contribute to improving business performance.

Onboarding and Internal Collaboration

The Hospitality Systems Consultant will work closely with internal teams to ensure smooth onboarding and ongoing customer support.

This may involve collaboration with:

• Technical support teams
• Sales departments
• Customer service teams
• Installation and implementation teams

Effective teamwork is important because successful client onboarding requires coordination between different departments.

Hospitality Industry Knowledge

The company is specifically seeking candidates with hospitality management or senior hospitality experience.

This may include experience within:

• Sit-down restaurants
• Quick Service Restaurants (QSR)
• Hotels and lodges
• Coffee shops and cafés
• Hospitality groups

Candidates who have worked within operational hospitality environments are likely to better understand the daily challenges faced by clients.

Practical hospitality knowledge is very valuable because the consultant must understand how restaurant operations function beyond just the technology itself.

Food Costing and Stock Control Knowledge

The successful candidate must understand:

• Food costing principles
• Stock movement processes
• Inventory management
• Pricing calculations
• Gross profit margins

Food costing is one of the most important aspects of hospitality management because businesses must carefully manage ingredient costs while maintaining profitability.

Incorrect pricing or poor stock management can lead to financial losses, wastage, and reduced business performance.

Minimum Requirements

To qualify for this opportunity, applicants should meet the following requirements:

Hospitality Experience

Candidates should possess:

• Hospitality management experience
  or
• Senior hospitality operational experience

Experience within sit-down restaurants or quick-service restaurant environments will be beneficial.

Computer Literacy

Applicants should be comfortable working with:

• Microsoft Word
• Microsoft Excel
• POS systems
• General computer applications

Technology plays a major role in modern hospitality operations, making computer literacy essential.

Communication Skills

The successful candidate must demonstrate:

• Strong English communication skills
• Good telephone etiquette
• Professional client interaction skills

Because the role involves daily interaction with clients, the ability to communicate clearly and professionally is extremely important.

Driver’s License and Vehicle

Applicants must possess:

• Valid driver’s license
• Reliable insured vehicle

The role may involve traveling to client locations across the Garden Route region and surrounding areas.

Basic Accounting Knowledge

Basic accounting understanding will be beneficial because hospitality systems often integrate financial reporting, sales tracking, and stock valuation processes.

Salesforce Knowledge

Experience with Salesforce is considered advantageous but not mandatory.

Salesforce is widely used as a customer relationship management system to manage customer information, support interactions, and operational workflows.

Desired Personal Qualities

The company is looking for candidates who demonstrate the following qualities:

Customer-Focused Mindset

The ability to provide professional and helpful support to clients.

Problem-Solving Skills

The ability to identify operational challenges and recommend practical solutions.

Organizational Skills

The role requires managing multiple clients, projects, and support tasks simultaneously.

Adaptability

Hospitality environments can change quickly, requiring flexible and responsive support.

Professionalism

The successful candidate must represent the company professionally when dealing with clients and stakeholders.

Ability to Work Independently

The role may involve remote work and independent client visits, making self-management important.

Working Hours

The standard working hours for this position are:

• Monday to Friday
• 08:00 to 17:00

However, occasional overtime may be required to support hospitality clients, especially during busy operational periods or urgent support situations.

Hospitality businesses often operate outside traditional office hours, which means flexibility may occasionally be required.

Employment Equity

Preference will be given in accordance with Employment Equity and Affirmative Action requirements.

South African companies often implement Employment Equity measures to support workplace transformation and equal employment opportunities.

Working in Hospitality Technology

The hospitality technology industry continues to grow rapidly as businesses increasingly depend on digital systems to improve operations and customer service.

POS systems have evolved from simple payment terminals into comprehensive business management platforms that help businesses manage:

• Sales
• Inventory
• Staff performance
• Financial reporting
• Customer service
• Business analytics

Professionals working in hospitality technology therefore combine operational understanding with technical support expertise.

Career Growth Opportunities

Candidates who perform well in this role may eventually progress into positions such as:

• Senior Systems Consultant
• Hospitality Technology Specialist
• Implementation Manager
• Customer Success Manager
• Regional Support Manager
• Hospitality Operations Consultant

The experience gained in this role can also create opportunities within fintech, hospitality management, software support, operations consulting, and customer success industries.

Why This Opportunity May Be Suitable

This role may suit candidates who:

• Have hospitality operations experience
• Enjoy helping businesses improve performance
• Are passionate about technology
• Enjoy training and supporting clients
• Have strong communication skills
• Want to build careers within fintech and hospitality technology

The company is looking for motivated individuals who can combine hospitality expertise with customer support and technology solutions to deliver excellent service to clients.

Application Information

Interested applicants who meet the minimum requirements are encouraged to apply before the closing date of 15 May 2026.

Candidates should ensure that their CVs are updated with:

• Hospitality experience
• Technical or POS system knowledge
• Customer support experience
• Driver’s license information
• Relevant qualifications and certifications
• Contactable references

Only candidates who meet the required qualifications, experience, and competencies are likely to proceed to further stages of the recruitment process.