Hospitality Systems Consultant – East London, Eastern Cape

Lesaka Technologies is currently recruiting for a professional and customer-focused Hospitality Systems Consultant to join its Merchant division based in East London. This permanent opportunity is ideal for candidates with strong hospitality operations experience who are passionate about technology, customer support, Point-of-Sale systems, and helping hospitality businesses improve efficiency and profitability.

The company is looking for an individual who understands the hospitality industry and can successfully assist restaurants and hospitality businesses in implementing, configuring, and optimizing POS systems according to their operational requirements. The role combines operational hospitality knowledge with technology support, system configuration, customer service, and staff training.

This opportunity may suit individuals who enjoy solving business challenges, training clients, supporting operational improvements, and working independently within a dynamic and growing fintech environment.

Job Overview

• Position: Hospitality Systems Consultant
• Company: Lesaka Technologies
• Location: East London
• Employment Type: Permanent
• Industry: Hospitality / Fintech
• Functional Area: Information Technology
• Working Hours: Monday to Friday, 08:00 – 17:00
• Closing Date: 15 May 2026

The successful candidate will assist hospitality clients with system setup, support, optimization, and operational guidance to help improve efficiency and business performance.

About Lesaka Technologies

Lesaka Technologies operates within the financial technology sector, commonly known as fintech. Fintech companies use technology to improve financial services, payment systems, business operations, and customer experiences.

Within the hospitality industry, technology has become essential for businesses seeking to improve operational control, reduce losses, increase profitability, and enhance customer service.

Modern hospitality Point-of-Sale systems now assist businesses with:

• Sales processing
• Menu management
• Inventory tracking
• Stock control
• Food costing
• Staff management
• Financial reporting
• Operational visibility

Hospitality businesses rely heavily on accurate operational data because even small inefficiencies can affect profitability and customer satisfaction.

About the Role

The Hospitality Systems Consultant will work directly with hospitality clients to understand their operational needs and configure POS systems accordingly.

The successful candidate will be responsible for:

• Understanding hospitality workflows
• Configuring POS systems
• Training staff and managers
• Providing customer support
• Troubleshooting operational issues
• Advising clients on operational best practices

This role requires both technical understanding and practical hospitality knowledge. The company is specifically seeking candidates who understand how restaurants and hospitality businesses operate because effective system implementation depends on understanding real operational environments.

The consultant will help clients use technology to improve efficiency, control stock movement, monitor margins, and improve overall operational performance.

Main Responsibilities

Understanding Hospitality Operations

One of the key responsibilities of the role is understanding how hospitality clients manage their daily operations.

This includes understanding:

• Restaurant workflows
• Customer service processes
• Kitchen operations
• Stock movement systems
• Food costing procedures
• Pricing structures
• Profit margin calculations

Hospitality operations can become very complex because businesses must carefully manage stock, labour, pricing, and customer service simultaneously.

The successful candidate must therefore understand both operational and financial aspects of hospitality businesses.

POS System Configuration

The consultant will configure Point-of-Sale systems based on the operational needs of clients.

Responsibilities include:

• Creating and configuring menus
• Setting up stock structures
• Managing user permissions
• Configuring operational settings
• Supporting reporting functionality
• Optimizing system performance

Every hospitality business operates differently, meaning that POS systems often require customized setups to suit specific operational requirements.

For example, quick-service restaurants may require different workflows compared to fine dining establishments or coffee shops.

The successful candidate must therefore be capable of adapting system configurations according to each client’s business model.

Training and Client Education

The role includes delivering training to hospitality clients through various methods.

Training responsibilities include:

• Online training sessions
• Classroom training
• Onsite training
• User demonstrations
• System guidance and support

The consultant may train:

• Restaurant owners
• Managers
• Cashiers
• Front-of-house staff
• Supervisors

Training is very important because incorrect use of POS systems can affect stock control, sales reporting, customer service, and financial accuracy.

The successful candidate must therefore be able to explain technical systems clearly and professionally.

Customer Support and Troubleshooting

The Hospitality Systems Consultant will provide ongoing support to clients by assisting with operational and technical queries.

Responsibilities include:

• Troubleshooting POS issues
• Assisting with system-related queries
• Providing operational support
• Helping clients optimize system usage
• Investigating operational challenges

Strong problem-solving skills are essential because hospitality businesses often require immediate support to avoid operational disruptions.

The consultant must be capable of remaining calm under pressure while providing effective and professional support.

Advising on Operational Best Practices

The successful candidate will advise hospitality clients on ways to improve operational efficiency, visibility, and profitability.

This may include guidance related to:

• Stock control
• Food costing
• Menu pricing
• Inventory management
• User access control
• Operational reporting

Restaurants and hospitality businesses often operate on tight profit margins, making operational efficiency extremely important.

Improving stock management and reducing wastage can significantly improve profitability for hospitality businesses.

Collaboration with Internal Teams

The role requires close collaboration with internal departments to ensure successful client onboarding and ongoing support.

This may involve working with:

• Technical support teams
• Sales teams
• Customer service departments
• System implementation teams

Teamwork and communication are important because successful system implementation depends on coordination between multiple departments.

Hospitality Industry Experience

The company is specifically looking for candidates with hospitality management or senior hospitality operational experience.

Suitable backgrounds may include:

• Restaurant management
• Quick Service Restaurant (QSR) operations
• Hospitality supervision
• Hotel food and beverage operations
• Café and coffee shop management

Practical hospitality experience is valuable because the consultant must understand real operational challenges faced by clients.

Candidates who have worked within hospitality environments are more likely to provide practical and relevant operational advice.

Food Costing and Margin Knowledge

The successful candidate should understand:

• Food costing principles
• Gross profit margins
• Inventory management
• Stock movement tracking
• Pricing calculations

Food costing plays a very important role within hospitality businesses because inaccurate costing or poor stock management can result in financial losses.

Hospitality operators depend on accurate reporting and operational control systems to maintain profitability.

Minimum Requirements

To qualify for this opportunity, applicants should meet the following requirements:

Hospitality Experience

Candidates should possess:

• Hospitality management experience
  or
• Senior-level hospitality operational experience

Experience within sit-down restaurants or quick-service restaurant environments will be beneficial.

Computer Literacy

Applicants must be comfortable working with:

• Microsoft Word
• Microsoft Excel
• POS systems
• General computer software

Computer literacy is essential because the role involves regular system configuration, reporting, training, and technical support.

Communication Skills

The successful candidate must possess:

• Strong English communication skills
• Good telephone etiquette
• Professional customer interaction abilities

The role involves daily interaction with hospitality clients, making communication skills extremely important.

Driver’s License and Vehicle

Applicants must have:

• Valid driver’s license
• Reliable insured vehicle

The consultant may travel to various client locations within East London and surrounding areas.

Basic Accounting Knowledge

Basic accounting knowledge will be beneficial because hospitality systems often involve:

• Financial reporting
• Sales analysis
• Inventory valuation
• Revenue tracking

Understanding financial concepts can help the consultant better support hospitality clients.

Salesforce Knowledge

Salesforce knowledge is considered advantageous but is not mandatory.

Salesforce is a customer relationship management platform commonly used to manage customer support, sales activities, and operational communication.

Desired Personal Qualities

The company is looking for candidates who demonstrate the following qualities:

Customer-Focused Mindset

The ability to support clients professionally and provide practical solutions.

Problem-Solving Ability

Strong troubleshooting and analytical thinking skills are essential.

Organizational Skills

The role involves managing multiple clients, support requests, and training schedules.

Professionalism

The successful candidate must maintain a professional image and communication standard when interacting with clients.

Adaptability

Hospitality environments are dynamic, requiring flexible and responsive support.

Independent Work Ability

The role may involve remote work and independent client visits, making self-management important.

Working Hours

The standard working hours for this position are:

• Monday to Friday
• 08:00 – 17:00

However, occasional overtime may be required to support clients during urgent operational situations or busy periods.

Hospitality businesses often operate beyond standard office hours, meaning support flexibility may occasionally be necessary.

Employment Equity

Preference will be given according to Employment Equity and Affirmative Action requirements.

Employment Equity initiatives help promote workplace transformation and equal opportunities within South African organizations.

Working in Hospitality Technology

Hospitality technology continues to grow rapidly as restaurants and hospitality businesses increasingly depend on digital systems to manage operations and improve customer experiences.

Modern POS systems provide businesses with tools to:

• Improve operational visibility
• Monitor sales performance
• Reduce stock losses
• Improve staff accountability
• Increase profitability

Professionals working in hospitality technology combine operational understanding with customer support and technical system expertise.

Career Growth Opportunities

Candidates who perform well in this role may eventually progress into positions such as:

• Senior Systems Consultant
• Hospitality Technology Specialist
• Customer Success Manager
• Regional Support Manager
• POS Implementation Specialist
• Hospitality Operations Consultant

The experience gained within this role can also create opportunities within fintech, hospitality operations, software support, customer success, and business consulting industries.

Why This Opportunity May Be Suitable

This role may suit candidates who:

• Have hospitality management experience
• Enjoy helping businesses improve performance
• Are passionate about technology
• Enjoy training and customer support
• Have strong communication skills
• Want to build careers within hospitality technology and fintech

The company is seeking motivated individuals who can combine hospitality operational expertise with technology support to deliver excellent customer experiences and operational solutions.

Application Information

Interested candidates who meet the minimum requirements are encouraged to apply before the closing date of 15 May 2026.

Applicants should ensure that their CVs include:

• Hospitality operational experience
• Technical or POS system knowledge
• Customer support experience
• Driver’s license details
• Qualifications and certifications
• Contactable references

Only applicants who meet the required qualifications, experience, and competencies are likely to proceed to the next stage of the recruitment process.