Brookside Co-Ordinator (W) – Pietermaritzburg, KwaZulu-Natal

Pedros is currently recruiting energetic, reliable, and customer-focused candidates for the position of Brookside Co-Ordinator (W) at its newly established restaurant in Pietermaritzburg. This permanent opportunity forms part of an exciting store launch team and is ideal for individuals who are passionate about restaurant operations, customer service, and shift coordination within a fast-paced food service environment.

The company is looking for motivated individuals who are ready to take responsibility for managing shift operations, supporting team members, and ensuring that service standards are consistently maintained. This role is an excellent opportunity for candidates who want to grow their careers within the restaurant and hospitality industry while gaining leadership and operational experience.

Job Overview

• Position: Brookside Co-Ordinator (W)
• Company: Pedros
• Location: Pietermaritzburg
• Employment Type: Permanent
• Industry: Restaurants
• Functional Area: Store Operations / Shift Coordination
• Experience Level: Entry Level (Supervisory Preferred)
• Closing Date: 30 June 2026

This role is part of a new restaurant opening, giving successful candidates the opportunity to help establish operational systems, customer service standards, and team culture from the ground up.

About the Opportunity

The restaurant industry offers dynamic working environments where employees gain hands-on experience in customer service, food operations, teamwork, and leadership development.

Pedros is expanding its store operations and continues to build strong teams that deliver consistent service and quality food experiences to customers.

Joining a newly opened store provides a unique opportunity to be part of the foundational team responsible for shaping daily operations, building customer relationships, and establishing efficient service workflows.

The Brookside Co-Ordinator plays a key role in ensuring that all shift activities run smoothly, customer expectations are met, and operational standards are consistently achieved.

About the Role

A Co-Ordinator in a restaurant environment is responsible for managing and supporting shift operations. This role ensures that customer service, food preparation, order accuracy, and cleanliness standards are maintained throughout the shift.

The successful candidate will act as a link between customers, kitchen staff, and front-of-house employees, ensuring smooth communication and efficient workflow.

The role requires individuals who can remain calm under pressure, make quick decisions, and support both customers and team members in a busy restaurant environment.

Main Responsibilities

Customer Interaction and Service Excellence

One of the most important responsibilities of the Co-Ordinator is ensuring that customers receive excellent service from the moment they enter the restaurant.

This includes:

• Greeting customers warmly and professionally
• Creating a positive first impression
• Ensuring customer satisfaction throughout service
• Assisting with customer queries and requests

Customer service is a core part of restaurant operations because positive customer experiences lead to repeat business and brand loyalty.

Order Taking and Accuracy

The Co-Ordinator will be responsible for taking and managing customer orders across different service channels.

This includes:

• Taking in-person orders
• Handling drive-thru or pickup orders (where applicable)
• Managing online or mobile pickup orders
• Ensuring order accuracy at all times

Accuracy is extremely important because incorrect orders can lead to customer dissatisfaction, food waste, and operational inefficiencies.

The successful candidate must pay close attention to detail when processing customer requests and ensuring that special instructions are followed correctly.

Food Presentation and Order Management

The Co-Ordinator ensures that all customer orders are correctly prepared, neatly presented, and delivered on time.

Responsibilities include:

• Checking food presentation before serving
• Ensuring correct packaging of meals
• Verifying order completeness
• Ensuring timely order delivery

Good presentation contributes to customer satisfaction and reflects the restaurant’s quality standards.

Coordination with Kitchen Staff

The Co-Ordinator plays an important role in ensuring smooth communication between front-of-house staff and kitchen teams.

This includes:

• Communicating order details clearly
• Ensuring timely preparation of meals
• Managing order flow during busy periods
• Coordinating special customer requests

Strong teamwork between the front and back of house is essential for efficient restaurant operations.

Maintaining Cleanliness and Hygiene Standards

Cleanliness is a key part of restaurant operations and directly impacts customer experience and food safety.

The Co-Ordinator will be responsible for:

• Maintaining clean counter areas
• Ensuring dining areas are tidy
• Keeping service stations organized
• Following hygiene procedures

Food safety and hygiene standards must always be followed to ensure compliance with health regulations and company policies.

Stocking and Restocking Duties

The successful candidate will assist with maintaining stock levels in service areas.

This includes:

• Restocking cups, lids, and napkins
• Replenishing sauces and condiments
• Ensuring service stations are fully supplied
• Monitoring stock usage during shifts

Proper stock management helps ensure uninterrupted service and smooth operations during busy periods.

Customer Complaint Handling

The Co-Ordinator will assist in resolving minor customer concerns in a professional and polite manner.

Responsibilities include:

• Listening to customer complaints
• Resolving minor service issues
• Escalating serious complaints to management
• Ensuring customer satisfaction is maintained

The ability to remain calm and professional during difficult situations is very important in this role.

Quality Control and Order Accuracy

Ensuring that every order meets company standards is a key responsibility.

This includes:

• Verifying order accuracy before delivery
• Checking special requests
• Ensuring consistency in food quality
• Maintaining service standards

Attention to detail helps reduce mistakes and improve overall customer satisfaction.

Shift Management Support

The Co-Ordinator will assist in managing shift operations and ensuring smooth workflow throughout service periods.

This may include:

• Coordinating staff activities
• Managing order flow
• Ensuring service efficiency
• Supporting team members during peak hours

Effective shift coordination helps ensure that service standards are maintained even during busy periods.

Required Competencies

The company is looking for candidates who demonstrate the following qualities:

Communication Skills

Strong ability to communicate clearly with customers and team members.

Customer Service Orientation

A strong focus on delivering excellent customer experiences.

Attention to Detail

Ensuring accuracy in orders, service, and presentation.

Time Management

Ability to manage multiple tasks efficiently during busy shifts.

Teamwork

Working closely with kitchen and service staff to ensure smooth operations.

Problem-Solving Ability

Handling customer issues and operational challenges effectively.

Adaptability

Ability to work in a fast-paced and changing environment.

Professionalism and Hygiene

Maintaining a clean appearance and following food safety standards.

Minimum Requirements

To qualify for this opportunity, candidates should meet the following requirements:

Supervisory Experience

Previous supervisory experience is preferred but not always mandatory. Candidates with leadership potential in restaurant or hospitality environments may also be considered.

Leadership and Organisational Skills

Applicants must demonstrate:

• Ability to manage shift operations
• Strong organisational skills
• Ability to coordinate team activities
• Ability to maintain service standards

Leadership skills are important because the Co-Ordinator supports shift management and operational flow.

Ability to Work Independently

The successful candidate should be capable of:

• Making decisions during shifts
• Managing responsibilities without constant supervision
• Supporting operational needs proactively

Cash Handling and POS Knowledge

Basic understanding of:

• Point-of-Sale systems
• Cash handling procedures
• Order processing systems

Experience in cashier or restaurant systems is advantageous.

Working in the Restaurant Industry

The restaurant industry is fast-paced and customer-driven, requiring employees to work efficiently while maintaining high service standards.

Employees in this environment develop valuable skills such as:

• Customer service
• Leadership
• Communication
• Time management
• Problem-solving
• Team coordination

These skills are transferable and can support long-term career development in hospitality and management fields.

Career Growth Opportunities

Candidates who perform well in this role may progress into positions such as:

• Shift Supervisor
• Assistant Restaurant Manager
• Restaurant Manager
• Operations Coordinator
• Area Supervisor

The hospitality industry often promotes employees internally based on performance, leadership ability, and reliability.

Why This Opportunity May Be Suitable

This role may suit candidates who:

• Enjoy working with people
• Have strong leadership potential
• Thrive in fast-paced environments
• Are passionate about customer service
• Want to grow within the restaurant industry
• Can manage multiple responsibilities at once

The company is seeking dedicated individuals who can contribute positively to store performance and help build a strong operational foundation for the new restaurant.

Application Information

Interested candidates who meet the minimum requirements are encouraged to apply before the closing date of 30 June 2026.

Applicants should ensure that their CVs include:

• Personal details
• Previous restaurant or hospitality experience
• Supervisory or leadership experience
• Customer service experience
• Contactable references
• Relevant skills and competencies

Candidates who demonstrate leadership ability, reliability, strong communication skills, and a customer-focused mindset may have strong potential for growth within the company.