Clinic Receptionist – Mossel Bay
Dis-Chem Pharmacies Limited
Mossel Bay, Western Cape
Permanent | Posted 29 April 2026
Job Overview
A well-known healthcare and retail brand, Dis-Chem Pharmacies Limited, is currently recruiting a Clinic Receptionist for its Mossel Bay location. This role is ideal for an entry-level candidate who is organised, professional, and passionate about delivering excellent patient service.
The Clinic Receptionist plays a vital role in ensuring the smooth day-to-day operation of the clinic by managing patient interactions, scheduling appointments, handling administrative duties, and supporting healthcare professionals in delivering quality care.
Role Purpose
The main purpose of this position is to serve as the first point of contact for patients, both in person and over the phone. The successful candidate will ensure that all administrative processes are handled efficiently, patient records are maintained accurately, and the clinic environment remains professional and welcoming.
Key Responsibilities
Patient Administration
- Register patients according to established procedures
- Assist patients in completing medical forms and insurance documentation
- Open and maintain accurate patient files
- Ensure all patient information is correctly captured and updated
- Manage patient flow and ensure appointments run on schedule
Reception & Communication
- Answer incoming calls promptly and professionally
- Use proper telephone etiquette when interacting with patients
- Provide accurate information regarding clinic services and procedures
- Take detailed and accurate messages, ensuring correct follow-up
- Direct calls and messages to the appropriate staff members
Appointment & Records Management
- Coordinate and schedule patient appointments
- Monitor and update appointment systems
- Follow up with patients regarding feedback or required documentation
- Obtain medical reports when necessary
Financial & Medical Aid Processing
- Process medical aid claims and payments
- Assist patients with medical aid authorization queries
- Ensure all billing procedures are completed accurately
Clinic Support & Maintenance
- Monitor clinic supplies including stationery, medication, and equipment
- Ensure the reception area is clean, organised, and maintains patient confidentiality
- Assist walk-in visitors and coordinate meetings or deliveries
- Respond appropriately to patients in distress or emergency situations
Minimum Requirements
Essential
- Grade 12 / Matric
- South African citizenship
- Ability to work under pressure
- Strong organisational and time management skills
- Ability to follow and provide clear instructions (both verbal and written)
Additional Requirements
- Clear criminal and credit record (MIE verification)
- Ability to sit at a workstation for extended periods
- Valid driver’s license and/or reliable transport
Key Competencies
- Strong communication and interpersonal skills
- High attention to detail and accuracy
- Professional and courteous manner
- Ability to multitask and manage deadlines
- Customer-focused approach with empathy and patience
Remuneration and Benefits
- Market-related salary
- Medical aid benefits
- Provident fund
- Staff account benefits
Work Environment
This role requires working in a structured clinical environment where professionalism, confidentiality, and efficiency are essential. The successful candidate must be comfortable working with patients, handling sensitive information, and maintaining a calm and organised approach under pressure.
Employment Equity
Dis-Chem Pharmacies Limited is an equal opportunity employer. The company’s Employment Equity Plan and Transformation Strategy will be considered during the recruitment process. Applications from people with disabilities are encouraged.
Application Note
Only successful applicants will be contacted. If you do not receive feedback within two weeks after the closing date, please consider your application unsuccessful.
