Assistant Leader – Cape Union Mart (Rustenburg)
Cape Union Mart International
Rustenburg, North West
Permanent Position
Posted: 29 April 2026 | Closing Date: 06 May 2026
Job Overview
Cape Union Mart International is seeking an experienced and driven Assistant Leader to support store operations at its Rustenburg branch.
This role assists in managing overall store performance, including sales, staff supervision, stock control, customer service, and operational compliance. The Assistant Leader works closely with the Store Leader to ensure the store meets financial targets, maintains brand standards, and delivers an excellent customer experience.
The position requires strong retail leadership capability, hands-on operational involvement, and the ability to motivate and support a high-performing team.
Key Responsibilities
Sales & Performance Support
- Assist in achieving daily, monthly, and annual sales targets
- Support store profitability through effective operational execution
- Monitor performance trends and assist in implementing improvement strategies
Stock & Merchandising
- Ensure adherence to merchandising standards in line with brand requirements
- Assist in maintaining optimal product mix and store presentation
- Support stock control processes to minimise loss and ensure product availability
- Monitor and report stock-related risks
Customer Service
- Deliver and promote exceptional customer service standards
- Ensure customer satisfaction is maintained at all times
- Support resolution of customer queries and concerns
Team Leadership & People Management
- Assist in recruiting, planning, and managing staff schedules
- Support payroll administration and workforce planning processes
- Motivate, guide, and develop team members
- Assist in performance management and accountability enforcement
- Promote company culture and create a positive, engaging work environment
Store Operations
- Implement company policies and procedures consistently
- Ensure compliance with health and safety regulations
- Support financial control and cash handling processes
- Maintain operational discipline across all store functions
Minimum Requirements
- Strong computer literacy (Microsoft Office)
- Clear criminal record
- Ability to communicate effectively at all levels
- Minimum of 8 years’ experience in retail
- At least 5 years’ experience in store management or senior supervisory role
- Experience working in a high-volume retail store with turnover exceeding R20 million per annum
Key Competencies
The ideal candidate should demonstrate:
- Strong leadership and team supervision skills
- Honesty and integrity, especially in handling cash and financial processes
- Ability to take ownership and accountability
- Strong relationship-building abilities (internal and external stakeholders)
- Adaptability and openness to change
- Problem-solving and innovative thinking
- Results-driven mindset focused on achieving targets
- Ability to follow procedures and maintain discipline
- Strong organisational and planning skills
- High level of personal motivation and resilience
Role Impact
The Assistant Leader plays a key supporting role in driving store success by ensuring smooth daily operations, strong team performance, and consistent customer satisfaction. This position contributes directly to sales growth, operational efficiency, and overall store profitability.
Closing Statement
This role is ideal for an experienced retail professional looking to grow into senior leadership. It offers the opportunity to work in a fast-paced retail environment, support a high-performing team, and contribute meaningfully to the success of a nationally recognised retail brand.
