NOC Operator (Talent Pool) – Centurion, Gauteng

Bidvest Facilities Management is currently recruiting qualified and experienced candidates for the position of NOC Operator within its Corporate Division based in Centurion. This permanent opportunity is ideal for technically skilled and analytical individuals who have experience in telecommunications, network monitoring, technical operations, and service desk environments.

The successful candidate will be responsible for monitoring technical systems, identifying faults and alarms, escalating operational incidents, coordinating field support teams, and ensuring network reliability through proactive operational monitoring and fault management processes. The role plays a very important part in maintaining operational stability and minimizing downtime across telecommunications and infrastructure environments.

This opportunity may suit individuals who enjoy problem-solving, technical monitoring, operational coordination, and working within fast-paced control room or Network Operations Centre environments.

Job Overview

• Position: NOC Operator (Talent Pool)
• Company: Bidvest Facilities Management
• Location: Centurion
• Employment Type: Permanent
• Industry: Facilities Services
• Functional Area: Operations
• Experience Level: Mid-Senior
• Closing Date: 22 May 2026

The telecommunications and facilities management sectors rely heavily on operational monitoring teams to ensure that infrastructure systems remain functional, reliable, and responsive at all times. NOC Operators therefore play a critical role in maintaining operational continuity and service reliability.

About the Role

A NOC Operator works within a Network Operations Centre environment where systems, alarms, and operational activities are continuously monitored to identify faults, incidents, and service interruptions.

The primary purpose of this role is to ensure network reliability and reduce operational downtime by:

• Monitoring technical systems
• Detecting alarms and faults
• Investigating incidents
• Escalating operational issues
• Coordinating maintenance responses
• Supporting field operations teams

Modern telecommunications and facilities environments depend heavily on automated systems and continuous operational monitoring. A failure in power systems, network infrastructure, site equipment, or technical systems can result in service interruptions that affect customers, businesses, and communication networks.

The successful candidate must therefore demonstrate strong analytical thinking, technical understanding, and operational coordination skills.

Main Responsibilities

Proactive Monitoring of Technical Systems

One of the main responsibilities of the NOC Operator is continuously monitoring technical systems to identify alarms, faults, and operational issues before they escalate into major failures.

The successful candidate will:

• Monitor system alarms in real time
• Identify technical abnormalities
• Detect faults and potential faults
• Analyze system performance data
• Monitor network elements and infrastructure systems
• Ensure proactive operational responses

Proactive monitoring is very important because early fault detection helps reduce downtime, prevent major failures, and improve service reliability.

The ability to recognize warning signs and abnormal operational trends can help the company resolve problems before they affect customers or operations.

Alarm Management and Fault Interpretation

The role requires accurate interpretation of system alarms and operational alerts.

The successful candidate will be responsible for:

• Interpreting alarm categories
• Understanding fault causes
• Prioritizing alarms based on severity
• Determining the impact of operational incidents
• Escalating critical faults immediately

Technical systems often generate large numbers of alarms, and the NOC Operator must be able to identify which alarms require urgent action and which can be managed through standard operational procedures.

Strong analytical skills are therefore essential.

Fault Investigation and Root Cause Analysis

The NOC Operator will investigate operational faults and assist with identifying possible root causes of incidents.

This includes:

• Reviewing system data
• Analyzing alarm histories
• Investigating recurring faults
• Monitoring operational trends
• Supporting root cause investigations

Root cause analysis is important because it helps organizations identify long-term solutions rather than repeatedly addressing only temporary symptoms of operational problems.

Escalation and Incident Management

The role requires quick and effective escalation of faults to the appropriate teams and stakeholders.

Responsibilities include:

• Escalating technical incidents within required timeframes
• Escalating power failures to responsible parties
• Coordinating maintenance support
• Dispatching field technicians
• Monitoring incident resolution progress

Proper escalation management helps reduce downtime and ensures that operational teams respond quickly to critical incidents.

The successful candidate must remain calm under pressure and make informed decisions during operational emergencies.

Ticket Logging and Task Coordination

The NOC Operator will manage fault tickets and maintenance requests from start to completion.

This includes:

• Logging failure tickets
• Updating task progress
• Managing corrective maintenance tickets
• Tracking vandalism incidents
• Coordinating Power-as-a-Service incidents
• Ensuring accurate ticket documentation

Ticket management systems are very important within operational environments because they help track incidents, monitor response times, and ensure accountability throughout the resolution process.

First-Line Troubleshooting and Remote Support

The successful candidate will perform first-line troubleshooting and attempt remote fault resolution where possible.

Responsibilities include:

• Diagnosing basic technical issues
• Performing remote troubleshooting
• Resetting systems where appropriate
• Supporting field teams with technical information
• Assisting suppliers and technicians with operational guidance

Remote troubleshooting can help reduce unnecessary site visits, improve response times, and lower operational costs.

Dispatching and Field Force Coordination

The NOC Operator will coordinate field support teams and ensure that technicians are dispatched appropriately based on fault priority and operational requirements.

This includes:

• Dispatching field technicians
• Prioritizing emergency responses
• Coordinating repair activities
• Managing task schedules
• Maintaining communication with field personnel

Effective dispatching is important because operational delays can increase downtime and negatively affect customer service.

The role therefore requires strong organizational and decision-making skills.

Communication and Stakeholder Management

Communication forms a major part of the NOC Operator role because the position involves coordinating between different operational teams, suppliers, customers, and management.

The successful candidate will:

• Maintain communication with stakeholders
• Provide operational updates
• Coordinate conference calls
• Communicate with internal and external customers
• Ensure professional communication standards

Strong verbal and written communication skills are essential because operational misunderstandings can delay incident resolution.

Service Level Agreement (SLA) Management

The NOC Operator will help ensure that Service Level Agreements are maintained across operational activities.

This includes:

• Monitoring response times
• Ensuring tasks are completed within SLA requirements
• Escalating overdue incidents
• Supporting operational efficiency initiatives

SLAs are important because they define expected performance standards between service providers and customers.

Maintaining SLA compliance helps improve customer satisfaction and operational performance.

Access Management and Site Coordination

The role also involves managing access requests for Mast Services operations.

Responsibilities include:

• Capturing access requests
• Validating access information
• Approving operational access
• Coordinating site access procedures

Access management is important within telecommunications and infrastructure environments because many sites contain critical equipment and security-sensitive systems.

Process Improvement and Automation

The successful candidate will contribute to continuous improvement initiatives aimed at improving operational performance and system efficiency.

This may include:

• Supporting automation-driven processes
• Identifying operational improvements
• Suggesting workflow enhancements
• Assisting with system optimization initiatives

Modern Network Operations Centres increasingly rely on automation and advanced monitoring systems to improve operational efficiency and reduce response times.

Minimum Requirements

To qualify for this opportunity, applicants must meet the following requirements:

Educational Requirements

• Matric / Senior Certificate
• N6 qualification in Electrical Engineering

An N6 qualification provides foundational technical knowledge related to electrical systems, troubleshooting, and infrastructure operations.

Driver’s License

Applicants must possess:

• Valid South African Driver’s License

Although the role is primarily operational and office-based, occasional site visits or operational coordination responsibilities may require travel.

Experience Requirements

Candidates should possess:

• Service Desk or NOC experience
• Telecommunications industry experience

Previous experience within telecommunications or operational monitoring environments is highly beneficial because the role requires understanding of technical systems and operational workflows.

Technical Skills

Applicants should demonstrate proficiency in:

• MS Word
• MS Excel
• MS Outlook
• SAP systems

Computer literacy is essential because most operational monitoring and reporting activities are managed through digital systems and software platforms.

Shift Work Requirements

Candidates must be willing and able to:

• Work shifts
• Work during weekends or public holidays where required
• Operate within 24-hour monitoring environments

Network Operations Centres often operate continuously to ensure uninterrupted monitoring and support services.

Key Performance Indicators

The successful candidate will be evaluated based on various performance indicators, including:

Fault Interpretation Ability

The ability to correctly identify and interpret alarms and technical incidents.

Analytical Skills

The ability to identify operational trends and make informed decisions based on available data.

Decision-Making

The ability to prioritize faults and coordinate operational responses effectively.

Customer Service

Providing professional, knowledgeable, and customer-focused support to stakeholders.

SLA Performance

Maintaining operational response and resolution times within agreed standards.

Reduction of Truck Rolls

Resolving issues remotely where possible to reduce unnecessary technician site visits.

Reducing unnecessary truck rolls helps lower operational costs and improve efficiency.

Fundamental Competencies

The company is looking for candidates who demonstrate the following qualities:

Initiative and Proactivity

Ability to identify problems and respond quickly without constant supervision.

Stress Tolerance

Operational monitoring environments can become highly demanding during outages or emergencies.

Problem Analysis

Strong analytical and troubleshooting abilities are essential.

Planning and Coordination

Ability to manage tasks, priorities, and operational workflows efficiently.

Teamwork and Relationship Building

The role requires collaboration with field teams, management, suppliers, and customers.

Customer Focus

Commitment to maintaining professional service delivery and operational support standards.

Working in a Network Operations Centre

Network Operations Centres form the backbone of many modern industries including telecommunications, facilities management, energy, logistics, and infrastructure support.

NOC teams help ensure that systems remain operational, incidents are managed efficiently, and service interruptions are minimized.

Professionals working in NOC environments gain valuable technical, analytical, and operational experience that can support long-term career growth in technical operations and infrastructure management.

Career Growth Opportunities

Candidates who perform well in this role may eventually progress into positions such as:

• Senior NOC Operator
• NOC Supervisor
• Technical Operations Coordinator
• Service Desk Manager
• Infrastructure Monitoring Specialist
• Telecommunications Operations Manager

The technical and operational experience gained in this role can also create opportunities within engineering support, facilities management, telecommunications, IT operations, and infrastructure management sectors.

Why This Opportunity May Be Suitable

This role may suit candidates who:

• Enjoy technical monitoring and troubleshooting
• Work well under pressure
• Have strong analytical thinking skills
• Enjoy operational coordination
• Prefer fast-paced technical environments
• Want to build careers within telecommunications and operations management

The company is looking for dedicated and technically skilled individuals who can contribute positively to operational stability, service reliability, and customer support excellence.

Application Information

Interested applicants who meet the minimum requirements are encouraged to apply before the closing date of 22 May 2026.

Candidates should ensure that their CVs are updated with:

• Accurate employment history
• Technical qualifications
• Telecommunications experience
• Operational monitoring experience
• Computer and systems knowledge
• Contactable references

Only candidates who meet the required qualifications, experience, and competencies are likely to be considered for further stages of the recruitment process.