Skin Care Consultant – Shiseido Skincare / Drunk Elephant (ARC Tygervalley)
Prestige Cosmetics Group
Cape Town, Western Cape
Permanent | Posted: 29 April 2026
Role Overview
Prestige Cosmetics Group, a subsidiary of CAVI Brands and a leading distributor of luxury beauty and skincare products in Southern Africa, is seeking a Skin Care Consultant for its Shiseido and Drunk Elephant counters at ARC Tygervalley in Cape Town.
This role focuses on delivering expert skincare consultations, driving sales performance, and maintaining premium brand standards across both luxury skincare brands. The successful candidate will serve as a brand ambassador, combining product knowledge, customer engagement, and strong sales execution.
The position is ideal for a passionate skincare professional who enjoys working in a luxury retail environment and is driven by results and customer satisfaction.
Key Responsibilities
Sales Performance & Target Achievement
- Achieve monthly and annual sales targets for assigned skincare brands
- Track individual and counter performance against set budgets
- Drive product sales through consultations and customer recommendations
- Support in-store promotional events and counter activations
- Provide feedback on sales performance, customer trends, and opportunities
Brand Management & Standards
- Maintain and strengthen brand image for Shiseido and Drunk Elephant
- Ensure strict adherence to grooming, uniform, and presentation standards
- Monitor competitor activity and market trends within the skincare sector
- Ensure products are properly merchandised according to brand guidelines
- Maintain awareness of stock levels, tester availability, and product displays
- Ensure counter hygiene and presentation meet luxury brand standards
Client Experience & Relationship Building
- Deliver a high-quality, personalised skincare consultation experience
- Build long-term relationships and customer loyalty
- Grow the client database by attracting new customers to the brand
- Provide professional skincare advice tailored to individual client needs
- Maintain consistent service excellence aligned with luxury retail standards
Administration & Reporting
- Complete daily sales tracking sheets and submit weekly reports
- Maintain accurate client records and update customer profiles regularly
- Submit progress reports to the Retail Development Manager timeously
- Ensure proper documentation of all sales and customer interactions
Teamwork & Collaboration
- Collaborate with colleagues to achieve overall counter sales targets
- Support promotional campaigns and in-store events
- Assist with onboarding and training of new team members
- Build strong working relationships with retail store partners
Minimum Requirements
- Grade 12 / Matric certificate (essential)
- Previous retail and skincare experience required
- Certificate in Beauty Therapy / Somatology (advantageous)
- Experience in luxury skincare or cosmetics retail (preferred)
- Ability to work retail hours, including weekends and public holidays
Key Competencies
- Strong sales ability with a target-driven mindset
- Excellent communication and interpersonal skills
- Ability to build trust and long-term customer relationships
- Strong organisational and planning skills
- Ability to perform under pressure and meet deadlines
- Persuasive and confident in customer engagement
- Attention to detail and high grooming standards
- Ability to work effectively in a team environment
Personal Attributes
- Passion for skincare, beauty, and luxury retail
- Energetic, motivated, and customer-focused
- Professional presentation and strong personal grooming
- Results-driven with a commitment to excellence
- Adaptable and able to work in a fast-paced environment
Role Environment
This is a premium retail skincare environment where customer experience, product knowledge, and brand representation are critical. The consultant is expected to deliver expert advice while maintaining the luxury image of international skincare brands.
Daily responsibilities include customer consultations, sales execution, stock awareness, and maintaining a visually flawless counter environment.
Final Note
This opportunity is ideal for a skincare enthusiast who is passionate about luxury beauty and enjoys helping customers achieve their skincare goals. Success in this role depends on strong sales ability, product knowledge, and consistent delivery of a high-end client experience.
