Store Leader – Cape Union Mart – Platz Am Meer
Cape Union Mart International
Swakopmund, Namibia
Permanent | Posted: 30 April 2026 | Closing Date: 05 May 2026
Role Overview
Cape Union Mart International is seeking an experienced Store Leader to manage operations at the Platz Am Meer store in Swakopmund. The role is responsible for driving sales performance, ensuring operational efficiency, and delivering an exceptional customer experience in line with brand standards.
The Store Leader will oversee all aspects of store management including sales performance, staff leadership, stock control, financial management, and customer service excellence.
Key Responsibilities
Sales & Business Performance
- Achieve and exceed monthly and annual sales targets
- Drive store profitability through effective operational management
- Monitor performance against budgets and implement corrective actions where necessary
Operations & Stock Control
- Ensure proper stock management to maintain product availability and reduce losses
- Monitor stock risks and ensure effective inventory control systems
- Maintain high merchandising standards aligned with brand guidelines
Customer Experience
- Deliver excellent customer service and ensure a premium shopping experience
- Build and maintain strong customer relationships
- Resolve customer concerns efficiently and professionally
Leadership & People Management
- Recruit, train, and develop store staff
- Manage scheduling, performance, and payroll administration
- Motivate, inspire, and hold teams accountable for performance
- Promote company culture and create a positive working environment
Financial & Administrative Management
- Oversee store financial operations and ensure accuracy in reporting
- Maintain strict control over cash handling and financial processes
- Ensure compliance with company policies and procedures
Compliance & Safety
- Implement and enforce health and safety standards
- Ensure full compliance with company policies and operational procedures
- Promote a safe, disciplined, and compliant store environment
Minimum Requirements
- Minimum 5 years’ experience in store management
- At least 8 years’ retail experience
- Experience managing a high-volume retail store (R20 million+ turnover)
- Computer literacy (Microsoft Office proficiency required)
- Clear criminal record
- Strong communication skills across all levels
Key Competencies
- Strong leadership and team development skills
- High level of integrity and honesty in financial management
- Ability to take ownership and deliver results
- Strong problem-solving and decision-making ability
- Adaptability in a fast-changing retail environment
- Excellent organisational and planning skills
- Ability to build strong internal and external relationships
- Customer-focused mindset with a drive for excellence
Personal Attributes
- Inspirational leadership and passion for retail
- Strong sense of accountability
- Ability to motivate and engage teams
- Commitment to delivering high-performance results
- Innovative thinking and adaptability
- Strong attention to detail and operational discipline
